Redden.on.ca Customer Support
If you are looking for a ISP with a complete customer service solution to assist you at anytime
regarding your Internet connection, look no further. Redden.on.ca provides quality customer
service and technical support, answering inquiries via:
All inquiries are placed in a queue and distributed real-time to the next available customer service representative.
Redden.on.ca's customer service facilities are located in an approximately 30,000 square foot,
state-of-the-art call center, scalable to handle increased end-user support as the Redden.on.ca operations grow.
All of the Redden.on.ca's customer support staff receive extensive training and supervision.
Redden.on.ca continually monitors the performance of its customer support staff to ensure that
it is within established limits to provide for client and end-user satisfaction. We e-mail a survey to every customer
after each technical support call.
The Redden.on.ca call center features comprehensive software that applies full Automatic Call Distribution (ACD)
discipline to phone calls, e-mail, and chat sessions.
"Call Center of the Year" May 2002 - Call Center Magazine
Throughout the year, Call Center Magazine interviews hundreds of call center
managers to profile their centers and learn about the products and services they use.
Call centers that are especially successful in improving their centers, implementing
technology, meeting service goals, decreasing turnover and increasing productivity are
the best candidates for this award.
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